We strive to deliver quality Insurtech services. This Refund Policy explains when refunds may be issued.
1. Refund Eligibility
Refunds may be considered only in cases where:
A payment was charged due to a system error
Duplicate payments were made
A technical issue prevented service initiation
Refunds are not issued for:
Completed services
API usage fees
Subscription or integration charges
Third-party service failures (e.g., insurers, payment gateways)
2. Refund Timing
Approved refunds will be processed within 7–10 working days, depending on your bank or payment provider.
3. Payment Gateway Fees
Payment gateway service fees (e.g., Razorpay charges) are non-refundable.
4. Contact for Refund Requests
Email: info@xangamgroup.com
Include:
Transaction ID
Date of payment
Reason for refund request