The Xangarsinfra’s Medical Underwriting Assistance Process

Step 1: Video Medical Examination Reports (Video MER) with Advanced AI Quality Check

• Initial Contact: The process begins with a Video MER session, where applicants interact via video conference with medical professionals.
• Comprehensive Data Collection: During this session, detailed medical histories, current health status, past ailments, family health history, and lifestyle habits are discussed and recorded.
• Interactive Assessment: This interactive format ensures thorough information gathering, allowing for immediate clarifications and follow-ups.
• AI-Based Quality Check: Post-session, an AI-driven quality check is performed on the recorded video call. This advanced review process ensures that no errors – such as missed disclosures or incorrect documentation – are present, guaranteeing the integrity and accuracy of the medical examination.

Step 2: Paramedical Examination and Videography

• On-site Health Checks: A certified phlebotomist conducts on-site health checks, which are recorded using our specialized videography services. This includes measuring vital signs like BMI, blood pressure, waist circumference and pulse.
• Secure Video Capture: The entire examination is securely captured on video. This transparency ensures accuracy in health evaluation and builds trust in the medical underwriting process.

Step 3: Digitization and Integration of Medical Examination Data

A medical underwriter spends a lot of time analyzing pages and pages of a pathology lab report in the traditional setting. Digitization of these pathology reports helps reduce the turnaround time in medical underwriting.

• Collection of Diagnostic Data: After the medical examination, any required blood investigation report or other diagnostic procedures are conducted. The results from these tests form a critical part of the medical underwriting data.
• Digital Integration: The results are digitized and integrated into our system. This includes converting paper-based pathology lab reports into digital formats for easy analysis and access.
• Smart Reports: Smart Reports revolutionize medical underwriting by presenting health data in an intuitive, visual format. This advancement not only simplifies the underwriter’s task of interpreting complex medical information but also ensures accuracy in risk assessment and policy decision-making. By offering a clear, comprehensive view of an individual’s health profile, Smart Reports enable underwriters to make informed decisions quickly, enhancing the efficiency and effectiveness of the medical underwriting process in the insurance sector.

Step 4: Data Analysis and Review

• Holistic Health Profile Construction: Using the collected data, we construct a comprehensive health profile of the applicant.
• Advanced Analytics: Our advanced analytics tools assess this data, piecing together the different health indicators to form a complete picture of the applicant’s medical risk.

Final Step: Data Analysis and Assisting Underwriting Decisions

• Comprehensive Data Synthesis: At the culmination of our process, we synthesize all the collected health data, including results from the Video MER, paramedical examinations, and digitized pathology reports, into a comprehensive health profile.
• Assistance in Decision-Making: We provide this detailed dataset to the underwriters, assisting them in making well-informed decisions. Our role is to ensure that every piece of relevant information is accurately compiled and presented for effective risk assessment.
• Application of Underwriting Rules: In cases where the underwriting team provides specific criteria, we apply these rules to streamline the underwriting process. This includes the implementation of Straight Through Processing (STP) for applications that meet predefined health parameters.
• Automating Standard Cases: By using STP, standard applications with all health parameters within range are automatically processed. This efficiency enables underwriters to concentrate their efforts on more complex cases that require detailed scrutiny.
• Focus on Complex Applications: Our technology and processes thus allow underwriters to focus on applications that are not straightforward, ensuring that each policy is underwritten with the due diligence it deserves.

Enhancing Security and Compliance: Face Match and Aadhaar Masking

At Xangarsinfra, we prioritize not only the efficiency of our processes but also the security and privacy of our clients. Two key features that embody our commitment to these principles are Face Match and Aadhaar Masking.

Face Match Technology

Face Match is our state-of-the-art biometric verification tool. It plays a crucial role in ensuring the authenticity of the individuals involved in our processes, such as during video medical examinations or in identity verification steps.

• Enhanced Authentication: Utilizing advanced facial recognition algorithms, Face Match confirms the identity of applicants, matching their live image with photo IDs to prevent fraud.
• Streamlined Process: This technology integrates seamlessly into our systems, offering a quick and user-friendly way to validate identities without compromising security.

Aadhaar Masking for Privacy

Aadhaar Masking is a critical component of our data handling, ensuring we adhere to privacy laws and regulations in India.

• Data Privacy Compliance: In line with UIDAI guidelines, we mask Aadhaar numbers in all our digital records, reports, and transactions. This practice is crucial for protecting the personal information of applicants.
• Secure Handling of Sensitive Information: Our Aadhaar Masking technique involves obscuring the first eight digits of the Aadhaar number, making sure that sensitive data remains confidential throughout our process.

Both Face Match and Aadhaar Masking are integral to the trust and reliability we build with our clients, guaranteeing a secure, compliant, and respectful handling of personal data.

Role of Pre-Issuance Verification Calls in Modern Underwriting

Both Face Match and Aadhaar Masking are integral to the trust and reliability we build with our clients, guaranteeing a secure, compliant, and respectful handling of personal data.

• Face Comparison: Validates the identity of the proposer by comparing their current image with the one on file.
• Liveliness Check: Ensures the proposer is a real, live person during the verification call.
• Electronic Signature: Allows secure and verified signing of documents digitally.
• Geo-Location and Geo-Fencing: Confirms the proposer’s location, adding an additional layer of fraud prevention.
• Video Declaration: Records a verbal confirmation from the proposer, adding a personal and secure touch to the verification process.

Xangarsinfra’s innovative approach to medical underwriting marks a significant advancement in the life insurance sector. By integrating cutting-edge technology with traditional underwriting processes, we provide comprehensive, accurate data that significantly enhances the decision-making capabilities of underwriters. Our implementation of advanced tools like Video MER, AI-driven quality checks, and the application of rules for Straight Through Processing, ensures a more efficient, transparent, and precise underwriting process. This modernized approach not only streamlines workflow but also elevates the quality of risk assessment, enabling underwriters to focus on more complex cases and make informed decisions. At Xangarsinfra, we are proud to be at the forefront of this transformation, setting new standards in the insurance industry and offering solutions that align with the evolving needs of both insurers and policyholders.